Returns and Exchanges Policy

We hope you love your purchase! However, if you're not fully satisfied, our return process is designed to be hassle-free.

Eligible Return Reasons:

• Quality Issues: If the product has defects.
• Damage During Transport: If the product was damaged in transit.
• Incorrect Delivery: If you received the wrong item, you can request a return or exchange without impacting its resale value.

Conditions Not Eligible for 14-Day Returns:

• Customized Products: Personalized items.
• Used Items: Electronics considered used once powered on.
• Wear and Tear: Visible signs of use on items and their accessories.
• Packaging Damage: Loss or severe damage to outer packaging affecting resale.
• Non-returnable Goods: Items confirmed as non-returnable at the time of purchase.
• Poor Condition: Items not suitable for resale.

Return Process:

• Personal Reason Returns: Within 14 days of receiving your goods, email our after-sales service center ensuring the item's resale value isn't affected. We will respond within 1-3 business days, and you will be responsible for the return shipping costs.

• Quality-based Returns: For quality-related issues, email us at service@mail.tppboo.com within 14 days of receipt. We'll handle your request within 1-3 business days and cover the return shipping costs.

• Executing Returns: Contact the courier company directly within 14 days of receipt. Once they collect the items, they will notify us. We will process your refund within 15 business days. Please provide your order number, name, and phone number, and feel free to contact our 24-hour online customer service.

If you need further assistance, don't hesitate to reach out!